Making Dreams Come True, One Set of Wheels at a Time

T & R Custom Dealer Services LLC

Making Dreams Come True, One Set of Wheels at a Time

Our Warranty

INTRODUCTION

A lot of things can happen on the road less traveled, and T & R Custom Dealer Services has you covered! We're confident in our high-quality products so we're giving you more peace of mind and more bang for your buck!

T & R Custom Dealer Services Suspension Systems offers a Lifetime Replacement Warranty on most suspension products. All products are warranted to be free from defects in material and craftsmanship for the life of the vehicle if utilized in accordance with the manufacturer's instructions for installation and operation of said products. *We'll replace your defective item at no cost to you

WARRANTY GAURD

We are confident in the quality of our products, but we understand that sometimes new-model owners are hesitant to lift their vehicle due to the terms of their warranty. T & R Custom Dealer Services 's Warranty Guard has you covered - even when your manufacturer doesn't. This free protection supplements your manufacturer's warranty, guaranteeing that if you are denied repair due to having a Warranty Guard protected product on your vehicle, then T & R Custom Dealer Services will foot the bill for your repair! For up to 5 years / 100K miles / or until your manufacturer's warranty ends, if there is a failure of a factoarranty-covered part due to installation of our suspension product, we will cover the repairs at a factory authorized shop - all you pay is a $100 deductible! Please read the terms of our program to see eligibility and terms.

ITEMS COVERED BY THIS LIMITED WARRANTY ARE:
- The following engine components - all internal lubricated engine parts, timing belt, pulleys and covers, engine mounts harmonics balancer, water and oil pump, manifolds, turbocharger housing, internal parts and vanes. Cases, housings, engine block and cylinder heads are only covered if damaged by the failure of an internal lubricated part;
- If the Vehicle has front-wheel drive - All internal lubricated parts, propeller shafts, axle shafts, front hub bearings, and constant velocity joints;
- If the Vehicle has rear-wheel drive - all internal lubricated parts, supports and U-joints, propeller shafts, bearings, and axle shafts.
- If the Vehicle has an automatic transmission - all internal lubricated transmission parts, vacuum modulator, and torque converter.
- If the Vehicle has a manual transmission - all internal lubricated transmission parts, provided, however, this Limited Warranty does not include any manual clutch, throw-out bearings, pilot bearing or bushing, slave cylinders pressure plate, or clutch master.

This Limited Warranty supplements the Vehicle's original manufacturer's warranty. A claim under this Limited Warranty may be made if and only if a claim under the Vehicle's original manufacturer's warranty was denied due to malfunction caused by the installation of a T & R Custom Dealer Services suspension system installed in accordance with T & R Custom Dealer Services 's instructions.

This Limited Warranty is null and void after the earliest to occur of (a) the Vehicle having been in-service for five (5) years (measured by the Vehicle’s original in-service date); (b) the Vehicle having been operated for 100,000 miles, or (c) expiration of the Vehicle’s original manufacturer’s warranty. In order to make a claim under this Limited Warranty, written documentation must be provided by the Vehicle’s authorized repair facility to T & R Custom Dealer Services that damage was caused by, and claim was denied due to, installation of a T & R Custom Dealer Services suspension system.

THE LIMITED WARRANTY DOES NOT APPLY TO:
1. Damage resulting from:
  - Misuse, abuse, accident, neglect, negligence, vandalism, fire, riot, war, road conditions, racing, operation without proper lubrication or coolant, excessive oil consumption, acts of god or any cause of loss normally covered by insurance;
  - Structural or other modification or alteration without prior express written authorization by T & R Custom Dealer Services;
  - Repair or attempted repair by unauthorized persons;
  - Replacement of original components with substitutes without prior express written authorization by T & R Custom Dealer Services;
  - Exposure to corrosives, contaminants, chemicals, salt, irradiation or atmospheric or environmental conditions.
  - Usage or loading in excess of recommended capacities or in non-standard applications; and
  - Normal wear and tear.
2. Vehicles on which the odometer has been tampered with or the reading altered; and
3. Items that are not specifically listed in Section 1. Without limiting the foregoing, this Limited Warranty does not apply to damage to the following:
  - carburetor, throttle body assembly, air conditioning systems, battery cables, belts, hoses, brakes, exhaust systems, contaminated fuel system filters, fluids, lights, lubricants, manual clutch disc, strut studs, and any repairs or service intended to cause the Vehicle to comply with any law or regulation;
  - carpet, dashboard, doors, trim and upholstery, sound systems, graphic equalizers, speakers, telephones, radar detectors, and theft deterrent systems; and
  - windows, glass, bumpers, body panels, door handles, hinges, moldings, convertible or vinyl tops, paint, rusted sheet metal, mirrors, air and water leaks, weather-stripping, wheel covers and physical damage, due to alignment of bumper and body parts.

This Limited Warranty will become null and void if the Purchaser fails to perform routine preventative maintenance (accurate and detailed maintenance records indicating the services performed must be provided to T & R Custom Dealer Services before any claim will be accepted) or if the Purchaser uses the Vehicle, at any time, for commercial use.

TO THE EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. T & R CUSTOM DEALER SERVICES DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, T & R CUSTOM DEALER SERVICES LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS LIMITED WARRANTY AND THE REMEDIES DESCRIBED IN THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. NO PERSON IS AUTHORIZED BY T & R CUSTOM DEALER SERVICES OR ITS AFFILIATES TO ALTER, ENLARGE OR EXTEND WARRANTIES OR TO ALTER OR AMEND DISCLAIMERS.

T & R Custom Dealer Services will reimburse you for the cost to repair any damaged item covered by this Limited Warranty as set forth (and subject to the terms and conditions of this Limited Warranty); above, however, the maximum amount T & R Custom Dealer Services may pay under this Limited Warranty shall not exceed the lesser of the (a) price paid by the Purchaser for the Vehicle or (b) the fair market value of the Vehicle. T & R Custom Dealer Services hall not be obligated to pay any towing or vehicle rental expenses. TO THE EXTENT PERMITTED BY LAW, THE REMEDIES PROVIDED BY THIS PARAGRAPH SHALL BE THE EXCLUSIVE AND SOLE REMEDY OF THE PURCHASER.

Rough County's liability under this Limited Warranty does not extend to loss of time, inconvenience, loss of use (or loss of profits resulting therefrom), injury to property or persons, or any other special, indirect, consequential or incidental damages whatsoever. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply. Any provision of this Limited Warranty which is prohibited or not enforceable in any jurisdiction shall be, as to such jurisdiction, ineffective to the extent of such prohibition or non-enforceability without invalidating the remaining provisions hereof, and any such prohibition or non-enforceability in any jurisdiction shall not invalidate or render non-enforceable any such provision in any other jurisdiction.

This Limited Warranty is personal to the Purchaser and may not be assigned or transferred in any way, even if the Vehicle is sold. Any suit for breach of this Limited Warranty must be made within six-months after breach.

To make a claim under this Limited Warranty, Purchaser shall deliver the Vehicle to the Vehicle's factory authorized repair facility at Purchaser's cost. Then, Purchaser shall contact Rough County's Limited Warranty Claims Office at 1400 Morgan Rd., Dyersburg, TN 38024. Any and all repairs and claims must be approved by Rough County before repairs begin. Any repairs may be made with new or used parts, at the option of T & R Custom Dealer Services. A $100 per claim deductible must be paid before repairs begin.

100% SATISFACTION GUARANTEE

If you purchase a T & R Custom Dealer Services Suspension product and you are not completely satisfied with any aspect of the product you may return it within 90 days for a full refund of the purchase price.

CERTIFIED COMPLAINT: FMVSS NO 125

At T & R Custom Dealer Services, our mission is to provide suspension systems and related accessories that enhance the performance and look of your vehicle. We stand behind the quality of all our products, which includes their performance as well as their compliance with NHSTA guidelines.

As a part of our ongoing quality initiatives, we have tested our product and passed the Federal Motor Vehicle Safety Standard No. 126 test. Through a series of specialized tests designed, we have ensured that the installed T & R Custom Dealer Services suspension system did not interfere with the vehicle's Electronic Stability Control (ESC) system - now standard on new model vehicles.

ESC systems use automatic computer-controlled braking to assist the driver in maintaining control in critical driving situations. The NHSTA estimates ESC systems will prevent up to 238,000 injuries annually once all vehicles on the road are equipped with this new technology.

As part of T & R Custom Dealer Services 's continued commitment to quality and safety, our products were thoroughly tested on a closed-course and monitored by computer to ensure there was no interference with ESC systems. In third party testing a trained driver simulated a "loss-of-control" scenario causing the ESC system to activate and regain control. After analyzing the data it was proven that T & R Custom Dealer Services products in no way interfered with on-board ESC systems.

T & R Custom Dealer Services prides itself on offering high-quality products with an impeccable reputation for safety. This certification is yet another step in our ongoing effort to provide our market with superior products at an unbeatable value.

ONE STEP COVERAGE

Call us! We understand that equipment issues can be circumstantial, and we will handle each warranty claim on a case-by-case basis. Our top-notch customer service team will work with you to develop a satisfactory resolution no matter what issue you experience. Any and all cost assumed during removal or installation is expressly excluded from this warranty. T & R Custom Dealer Services reserves the right to require proof of damages prior to issuing replacement equipment by photo or by other means of T & R Custom Dealer Services 's discretion at the time of the claim. T & R Custom Dealer Services also reserves the right to determine proof of purchase before issuing any replacement equipment.